1. General Information
These Terms and Conditions govern the use of the website www.taximadridclass.com and the contracting of services from Taxi Madrid Class (hereinafter, "the Company").
By accessing and using this website or contracting our services, you agree to comply with and be bound by these terms.
2. Company Information
- Company name: Taxi Madrid Class
- Phone: +34 692 154 993
- Email: info@taximadridclass.com
3. Services Offered
- Urban taxi service in Madrid
- Transfers to/from Adolfo Suárez Madrid-Barajas Airport
- Long-distance trips within Spain
- Corporate and event services
- Special services on demand
4. Booking Conditions
4.1 Booking Process
- Website (booking form)
- Phone
- WhatsApp
- Email
4.2 Confirmation
All bookings are subject to availability. A booking is considered confirmed when the customer receives written confirmation (email, SMS or WhatsApp) from the Company.
4.3 Required Information
- Full name
- Contact phone
- Date and time of service
- Pickup and destination addresses
- Number of passengers
- Relevant additional information (special luggage, baby seats, etc.)
5. Rates and Payments
5.1 Rates
- Applicable rates will be those in force at the time of service provision
- For urban services, official Madrid taxi rates apply
- For long-distance trips, a prior quote will be provided
- Prices include VAT
5.2 Payment Methods
- Cash
- Credit/debit card (Visa, Mastercard)
- American Express
- Bank transfer (companies only)
5.3 Invoicing
An invoice or receipt will be issued for all services provided. Corporate clients may request consolidated monthly invoicing.
6. Cancellation Policy
6.1 Cancellation by Customer
- Urban services: Free cancellation up to 2 hours before
- Airport transfers: Free cancellation up to 6 hours before
- Long-distance trips: Free cancellation up to 24 hours before
- Corporate/event services: As per specific agreement
6.2 Late Cancellation Charges
Cancellations outside the established deadlines may be subject to a charge equivalent to 50% of the service amount.
6.3 No-Show
In case of no-show without prior notice, 100% of the service amount may be charged.
7. Customer Obligations
- Provide truthful and complete information when booking
- Be available at the agreed place and time
- Behave respectfully towards the driver and other passengers
- Not smoke in the vehicle
- Not consume food or drinks without authorization
- Not damage the vehicle
- Comply with traffic regulations (seat belt use, etc.)
- Pay the service amount as agreed
8. Company Obligations
- Provide the service under the agreed conditions
- Have vehicles in good condition and insured
- Have professional licensed drivers
- Respect agreed schedules
- Maintain customer data confidentiality
- Issue invoice or receipt for the service
9. Luggage and Personal Items
9.1 Permitted Luggage
- Normal luggage is allowed according to vehicle capacity
- Special luggage must be notified when booking
- The driver may refuse luggage that exceeds capacity or is dangerous
9.2 Lost Items
The Company is not responsible for items left in the vehicle, although reasonable efforts will be made to recover them if possible.
10. Liability and Limitations
10.1 Insurance
All our vehicles have mandatory insurance and liability insurance according to current regulations.
10.2 Limitation of Liability
- Delays caused by traffic, weather conditions or force majeure
- Loss or damage of personal items
- Indirect or consequential damages
- Breaches caused by incorrect customer information
10.3 Indemnification
The customer shall indemnify the Company for any damage caused to the vehicle or third parties by their negligent conduct or breach of these terms.
11. Complaints
Complaints must be submitted in writing within a maximum of 7 days from the provision of the service through:
- Email: complaints@taximadridclass.com
- Postal mail to our address
12. Data Protection
The processing of personal data is governed by our Privacy Policy, which forms an integral part of these terms.
13. Intellectual Property
All website content (logos, texts, images, etc.) is property of the Company or its licensors and is protected by intellectual property laws.
14. Modifications
The Company reserves the right to modify these terms at any time. Changes will be effective from their publication on the website.
15. Applicable Law and Jurisdiction
These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals of Madrid.
16. Contact
- Email: legal@taximadridclass.com
- Phone: +34 692 154 993
Taxi Madrid Class